Thank you for purchasing fine art photography prints from Alexei Quintero Photography. We strive to ensure every customer is satisfied with their purchase. However, if you encounter any issues, please review our refund and returns policy for guidance.
Overview
Our refund and returns policy lasts 10-14 days from the delivery date. If 14 days have passed since you received your order, we cannot offer a refund or exchange.
To be eligible for a return:
– The item must be in its original condition, undamaged, and in the packaging it was delivered in.
– Returns must be initiated due to issues such as damage during transit or defects in the print or frame.
Non-returnable items:
Due to the custom nature of our fine art prints, we cannot accept returns for:
-Prints ordered in error (e.g., wrong size or paper type selected).
– Items that have been tampered with, altered, or damaged after delivery.
If your item arrives damaged or defective, we are here to help. Please contact us through our Contact Page within 10–14 days of receiving your order to initiate a return or exchange. Prompt action ensures we can resolve the issue efficiently.
To assist with your claim:
If your item arrives damaged or defective, we are here to help. Please contact us through our Contact Page within 10–14 days of receiving your order to initiate a return or exchange. Prompt action ensures we can resolve the issue efficiently.
To assist with your claim:
- Provide a detailed description of the issue.
- Attach clear photos of the damage or defect.
Once your claim is reviewed, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be issued to your original payment method within 7–10 business days.
Exchanges
We only replace items if they are defective or damaged. To request an exchange for the same item, please contact us promptly through our Contact Page.
Shipping returns
If your return is approved, we will provide you with the return shipping address and detailed instructions during the resolution process.
Please note:
Return Shipping Costs: Customers are responsible for paying their own shipping costs for returning an item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from the refund amount.
Recommended Shipping Methods: For high-value items, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee receipt of your returned item without tracking.
Fine Art Printing Quality Assurance
We work with a professional third-party printing company to ensure every print is created with exceptional quality using archival papers and inks. Please note:
Slight variations in color may occur due to differences in screen calibration and cannot be considered defects.
All prints are carefully reviewed before shipping to ensure they meet our quality standards.
Need help?
If you have questions or need assistance with your order, please get in touch through our Contact Page. We are here to ensure your experience with Alexei Quintero Photography is as smooth and satisfying as possible.