Return & Refund Policy
I want you to love your fine art photography print. If something isn’t right, I am here to help.
Return Window
If you’re not completely satisfied with your purchase, you may request a return within 30 days of delivery.
Eligible Returns:
Because each print is made to order, I take great care in ensuring quality.
If your item arrives damaged or with a production defect, I will gladly offer a replacement or full refund.
I also accept returns for non-defective items within the 30-day return window.
Items must be returned in their original condition, and return shipping costs are the responsibility of the customer.
To start a return:
Please contact me through my Contact Page within 30 days of delivery and include:
- Your order number
- A short description of the issue
- Clear photos showing the damage or defect (if applicable)
I’ll respond within 1 business day with next steps.
Refunds:
If your return is approved, I’ll process your refund to your original payment method within 7 business days.
- For non-defective returns: return shipping costs are the responsibility of the customer
- For defective items: return shipping costs will be covered or reimbursed
Exchanges:
I accept exchanges. If you would like to exchange an item, please follow the return process above.
A note on color & quality:
My prints are created using professional archival papers and inks. Please keep in mind that slight color variations can occur due to screen calibration differences and are not considered defects.
US & International Orders
- Return Window: The 30-day return window applies to all orders
- Currency: All refunds are processed in Canadian Dollars (CAD)
- Shipping: For defective items, return shipping will be covered or reimbursed
- Duties: Customs duties and import taxes are non-refundable